All UT Austin systems require multi-factor authentication (MFA) via Duo. MFA adds a second layer of verification to your UT EID login — protecting your account even if your password is compromised. Every student, faculty member, and staff member must enroll before accessing university services.
Duo supports several verification methods. Enroll more than one so you always have a backup — especially before traveling or replacing a device.
The Information Security Office recommends enrolling at least two methods so you always have a backup. Here's what works best by role.
Review the UT International Travel Guidelines before departure. Ensure you have an authentication method that works without a US phone plan — hardware tokens work without Wi-Fi or cellular, and Duo Push works over any internet connection.
Transfer the Duo Mobile app to your new device before wiping your old one using Duo's built-in account recovery. If you lose access to all enrolled devices, contact the UT Service Desk for assistance restoring access to your account.
Landlines, tablets, and hardware tokens can all be enrolled in Duo. Visit the Device Registration page at duo.utexas.edu, select "Add a device," and choose the appropriate device type from the options presented.
MFA protects your account even if your password is compromised — but a strong, unique password is still your first line of defense. UT provides 1Password free to all students, faculty, and staff to generate and store strong passwords for every account.
Most enrollment and device management questions are covered in the MFA Knowledge Base. For account lockouts, lost devices, or issues not covered in self-service, contact the UT Service Desk. For security incidents — including unexpected Duo push notifications — contact the Information Security Office directly.
