Powering the
Forty Acres
Enterprise Technology advances the University's digital ecosystem to empower the Longhorn community to learn, discover, and succeed.
"Enterprise Technology advances the University's digital ecosystem to empower the Longhorn community to learn, discover, and succeed."
— Enterprise Technology, The University of Texas at Austin
Support Learning & Teaching
Canvas, Zoom, Panopto, and the digital tools that power every classroom and research lab on campus.
Lead AI at Scale
UT Spark, UT Sage, and the UT.AI Studio — enterprise AI tools and partnerships available to every member of the Longhorn community at no cost.
Secure & Reliable Infrastructure
Network, data centers, cloud services, identity, and security — the invisible backbone that keeps UT running 24/7.
Enable Data-Driven Decisions
Workday, Power BI, and institutional data platforms that let UT's leadership and staff make better decisions, faster.
Three principles that guide everything we do
These beliefs reflect how we think about our work, our relationships, and our responsibility to the Longhorn community.
Customer-Centric Excellence
We are committed to delivering exceptional experiences, fostering meaningful connections, and consistently evolving through proactive performance measurement, diverse feedback channels, and a culture of innovation and adaptability.
Collaborative Innovation & Belonging
We highlight the significance of collaborating with teams, partners, and the community to cultivate a culture of innovation and inclusivity — nurturing the growth of IT professionals and creating an agile organization poised to seize new opportunities.
Secure & Accessible Technology
We are dedicated to creating a technology ecosystem that is compliant, accessible, and secure. We advocate for the broad distribution of data to enable informed decision-making while upholding rigorous privacy management practices.
10 commitments that define us
These values guide decisions, interactions, and investments across every team within Enterprise Technology.
Engage
Engage our teams, campus partners, and the broader university community to foster collaboration, innovation, and belonging.
Develop
Invest in the growth of IT professionals throughout the university to place job and career satisfaction, development, and opportunity at the center of organizational decisions and design.
Build
Build an organization that is both agile enough to leverage new opportunities and disciplined enough to oversee mission-critical operations.
Serve
Delight the community through exceptional customer experiences.
Measure
Consistently evolve the organization by measuring our performance through customer feedback, internal team discussion, service metrics, and financial stewardship.
Thrive
Provide a technological environment that allows the Longhorn community to succeed and thrive.
Enhance
Design and deliver technology that enhances teaching, learning, research, and operational endeavors.
Secure
Ensure a compliant, accessible, and secure technology ecosystem.
Enable
Promote the democratization of data to enable informed decision making, machine learning, and the forward-facing utilization of our institutional knowledge.
Ensure
Maintain a strict practice of ensuring individual and institutional privacy in the management of information.
Where we're investing
Six strategic focus areas guide our resource allocation, staffing, and partnership decisions for the current fiscal year.
AI at Scale for the Longhorn Community
Expand UT Spark and UT Sage access, launch the UT.AI Studio, build the AI Fellows program, and establish responsible AI governance frameworks across the institution.
Modern Network & Cloud Infrastructure
Deliver next-generation campus Wi-Fi, expand cloud-first adoption across departments, and modernize the UT data center footprint.
Zero-Trust Security & Compliance
Advance zero-trust architecture, complete CrowdStrike endpoint rollout, strengthen identity governance, and achieve CMMC compliance for research programs.
Institutional Data Democratization
Launch the UT Data Marketplace, expand Power BI self-service analytics, and mature data governance to enable department-level decision intelligence.
ServiceNow & Digital Self-Service
Expand ServiceNow workflows, improve first-contact resolution rates, redesign the ET web presence, and modernize the IT Service Desk experience.
Talent Development & Workforce Modernization
Invest in IT professional growth, expand LinkedIn Learning access, advance DEI initiatives, and develop succession planning across ET leadership tiers.
The teams behind ET
Our senior leadership team is responsible for the technology, security, and digital services that support the entire Longhorn community.
Cole Camplese has a 25-year career as a standout information technology leader in private and public, multicampus research university settings. He also has a proven history of IT leadership, successful enterprise project implementations, and digital transformation and is recognized by his peers as an innovative leader and team builder who delivers on change and drives results.
View Full Profile →
What we build and operate
Enterprise Technology is organized into focused practice areas, each responsible for a critical layer of the university's digital ecosystem.
Artificial Intelligence
UT Spark, UT Sage, UT.AI Studio, AI governance, faculty AI fellows, and responsible AI policy for the entire university.
Network & Infrastructure
Campus Wi-Fi (200K+ endpoints), wired networking, data centers, cloud (AWS & Azure), and VPN services for 90,000+ users.
Information Security
SOC, vulnerability management, identity & access management, CrowdStrike EDR, FERPA, HIPAA, and CMMC compliance programs.
Academic Technology
Canvas LMS for 57,000+ students, Zoom, Panopto, classroom A/V, and the instructional design services that support teaching excellence.
Enterprise Applications
Workday (HCM, Finance, Procurement), ServiceNow, PeopleSoft, and the ERP ecosystem powering university operations.
Data & Analytics
Institutional data governance, Power BI, research data infrastructure, data warehouse, and the UT Data Marketplace platform.
Research Computing
Lonestar6, Frontera, and TACC resources, plus AWS/Azure research credits and HPC consulting for faculty and graduate researchers.
IT Service Desk & Support
24/7 help desk, managed device services (Windows/Mac), on-site support, digital certificates, and IT procurement for all of UT.
Strategy, Finance & Governance
IT strategic planning, vendor management, IT governance committees, budget stewardship, and performance metrics & reporting.
Join the ET Team
Enterprise Technology offers meaningful work, competitive compensation, exceptional benefits, and the opportunity to serve one of the nation's leading public research universities. We're always looking for talented IT professionals who share our values.
Get in touch with ET
Submit a Ticket
Use ServiceNow to request services, report issues, and track the status of your IT requests in real time.
Open ServiceNow →IT Service Desk
Reach our 24/7 support line at 512-475-9400. Walk-in support available at the Main Building and PCL.
Find a location →Department IT Contacts
Many UT departments have dedicated IT liaisons. Find your department's contact for specialized, in-unit support.
Find your IT contact →